Industry: Medical devices
Industry: Medical devices
Wiegand AI Product Expert
Wiegand AI Product Expert
The AI assistant supporting the transition to the new system
The AI assistant supporting the transition to the new system
The AI assistant supporting the transition to the new system
Product: Systems for medication management, ward logistics and care trolleys – Swiss Made
Target audience: Long-term care, hospitals, outpatient care and pharmacies
Product: Systems for medication management, ward logistics and care trolleys – Swiss Made
Target audience: Long-term care, hospitals, outpatient care and pharmacies
About Wiegand AG
About Wiegand AG
About Wiegand AG
Headquartered in Bülach, Wiegand AG has been working alongside healthcare professionals since 1975 – for around 50 years – to develop logistical aids for hospitals, retirement and nursing homes, as well as outpatient care. From the MediDispenser to sophisticated ward room equipment, robust FlexLine nursing trolleys, and digital management systems, the company offers solutions tailored specifically to the healthcare sector. Medication safety is always at the heart of what they do, with Wiegand playing a pioneering role through its medication distribution systems. As a Swiss manufacturer, Wiegand stands for 'Swiss Made' quality and the commitment: by professionals, for professionals.
Headquartered in Bülach, Wiegand AG has been working alongside healthcare professionals since 1975 – for around 50 years – to develop logistical aids for hospitals, retirement and nursing homes, as well as outpatient care. From the MediDispenser to sophisticated ward room equipment, robust FlexLine nursing trolleys, and digital management systems, the company offers solutions tailored specifically to the healthcare sector. Medication safety is always at the heart of what they do, with Wiegand playing a pioneering role through its medication distribution systems. As a Swiss manufacturer, Wiegand stands for 'Swiss Made' quality and the commitment: by professionals, for professionals.
Targeted support – available around the clock
Added value for Wiegand
Added value for Wiegand
Targeted support for customers during the transition to the new system
Targeted support for customers during the transition to the new system
Noticeable reduction in manual consultation effort during the transition phase
Reliable answers based on official Wiegand sources
Reliable answers based on official Wiegand sources
A noticeable reduction in the workload for application support
Valuable digital service for care and specialist staff – available anytime 24/7
Valuable digital service for care and specialist staff – available anytime 24/7
A self-learning solution that can be continuously optimised without the need for AI or programming skills
Noticeable reduction in workload for customer service and advisory teams regarding recurring, standard enquiries
Noticeable reduction in workload for customer service and advisory teams regarding recurring, standard enquiries
A self-learning solution that can be continuously optimised without the need for AI or programming skills
Goal
Goal
Goal
Supporting the transition to the new system and reducing the need for consultation
Supporting the transition to the new system and reducing the need for consultation
Wiegand is switching to a new system. During this phase in particular, the need for manual support increases as customers have many questions about the transition. Wiegand wanted to answer these questions specifically and around the clock, noticeably relieving pressure on customer service and making the transition smoother for everyone involved – with rapid implementation and no complex IT projects. In the next step, the assistant will then be expanded to cover the entire Wiegand range.
Wiegand is switching to a new system. During this phase in particular, the need for manual support increases as customers have many questions about the transition. Wiegand wanted to answer these questions specifically and around the clock, noticeably relieving pressure on customer service and making the transition smoother for everyone involved – with rapid implementation and no complex IT projects. In the next step, the assistant will then be expanded to cover the entire Wiegand range.
Solution
Solution
Solution
Wiegand AI Product Expert
Wiegand AI Product Expert
Wiegand chose FoxBase's AI Product Expert, which was ready for immediate use without lengthy implementation phases. For the launch, information regarding the new system was specifically prepared and consolidated into a structured knowledge base.
This resulted in an AI-powered assistant integrated directly on the website as a chatbot, currently focusing on the transition to the new system. It answers frequently asked questions, helps with orientation, and relies exclusively on official Wiegand sources – around the clock.
The chatbot is initially launching in German; expanding to the entire product range and into additional national languages is planned as the next step. Customer service can independently develop and continuously optimise the solution – without any AI or programming knowledge and without relying on IT resources.
Wiegand chose FoxBase's AI Product Expert, which was ready for immediate use without lengthy implementation phases. For the launch, information regarding the new system was specifically prepared and consolidated into a structured knowledge base.
This resulted in an AI-powered assistant integrated directly on the website as a chatbot, currently focusing on the transition to the new system. It answers frequently asked questions, helps with orientation, and relies exclusively on official Wiegand sources – around the clock.
The chatbot is initially launching in German; expanding to the entire product range and into additional national languages is planned as the next step. Customer service can independently develop and continuously optimise the solution – without any AI or programming knowledge and without relying on IT resources.
Result
Result
Result
Less manual consultation effort during the changeover
Less manual consultation effort during the changeover
With the Wiegand AI Product Expert, an increasing proportion of recurring questions regarding the transition can be answered automatically and with high quality. Customers receive reliable information in seconds, and the manual advisory effort during this sensitive phase is noticeably reduced. This relieves customer service, shortens response times, and keeps communication consistent. With the planned rollout across the entire product range and additional national languages, the value of the assistant continues to grow step by step.
With the Wiegand AI Product Expert, an increasing proportion of recurring questions regarding the transition can be answered automatically and with high quality. Customers receive reliable information in seconds, and the manual advisory effort during this sensitive phase is noticeably reduced. This relieves customer service, shortens response times, and keeps communication consistent. With the planned rollout across the entire product range and additional national languages, the value of the assistant continues to grow step by step.
With the Wiegand AI Product Expert, a growing proportion of recurring questions regarding the transition can be answered automatically and to a high standard of quality. Customers receive reliable information within seconds, noticeably reducing the need for manual consultation during this sensitive phase. Customer service teams are relieved, response times are shortened, and communication remains consistent. With the planned rollout across the entire product range and into additional national languages, the assistant's value continues to grow step by step.
Let's talk
kontakt@foxbase.de
c/o TechHubK67
Kasernenstraße 67
40213 Düsseldorf
Let's talk
Kasernenstr. 67
40213 Düsseldorf
contact@foxbase.de
Let's talk
kontakt@foxbase.de
c/o TechHubK67
Kasernenstraße 67
40213 Düsseldorf
Let's talk
kontakt@foxbase.de
c/o TechHubK67
Kasernenstraße 67
40213 Düsseldorf
