Use Case Schöck

Industry: Construction Supply Industry

The Schöck AI Product Expert

Quality and efficiency with FoxBase in the AWT of Schöck Bauteile GmbH

STIHL expands digital consulting experience for their customers

Product: Building system solutions with a focus on thermally and acoustically optimised products for structural concrete construction

Target group: Architects, civil engineers, specialist planners

Product: Building system solutions focused on thermally and acoustically optimized products for structural concrete construction
Target group: Architects, civil engineers, specialists

About Schöck

The Schöck Group is an internationally active provider of innovative construction system solutions focused on thermal and acoustic insulation optimized products for structural concrete construction. The company was founded in 1962 and is now represented in numerous European countries. In addition to its wide range of products, Schöck is increasingly relying on digital tools and services to support planning and construction processes.

Added value for STIHL

Additional values for STIHL

Immediate response to technical inquiries with 99% accuracy

Self-learning solution

Continuously optimisable through the AWT

Foundation for scalable customer service with the highest quality and compliance standards

Individual evaluation and assessment of customer inquiries

Goal

Increase in cost efficiency without loss of quality

Schöck Bauteile GmbH aimed to achieve significant increases in their cost efficiency through the automation of technical customer inquiries. The manual effort and associated operating costs were to be sustainably reduced – without compromising on quality, accuracy, or compliance.

Solution

Use of AI to answer typical customer inquiries

With the standardised AI sales support platform from FoxBase, Schöck was able to quickly and easily integrate a powerful, AI-supported solution. The SaaS platform was immediately ready for use – completely without additional investments in implementation or IT resources.
By uploading technical documentation in PDF format, a solid knowledge base was built in a very short time. The application technology (AWT) at Schöck was then able to independently train and further develop the system at a high level.

Result

99% accurate answers on AWT for customer inquiries

The FoxBase AI Sales Support Platform achieved an accuracy of 99% in answering real technical customer inquiries – an impressive success rate that now enables Schöck to build a high-quality and significantly more efficient customer service in the AWT.

The FoxBase AI Sales Support Platform achieved an accuracy of 99% in responding to real technical customer inquiries – an impressive success rate that now allows Schöck to establish a high-quality and significantly more efficient customer service in the AWT.