Use Case Danogips

Industry: Construction Industry

DANO IQ – AI Product and Application Consultant

The first AI chatbot for drywall construction

Product: Drywall Construction Materials
Target group: Building materials retailers, specialist contractors and architects/planners

About Danogips

As a full-service provider for drywall construction, Danogips GmbH & Co. KG is one of Germany’s leading suppliers of building materials. Danogips consistently puts its vision – ‘Freedom for drywall construction’ – into practice. The company stands for freedom of choice in components and open solutions in drywall construction. The product range includes plasterboards in various designs and perfectly matched skim-coat materials. The company also offers a comprehensive range of accessories for drywall construction as well as sophisticated profile systems.

Technical expertise available round the clock

Added value for Danogips

Additional values for Danogips

Immediate, accurate answers to technical questions regarding products, applications and design

Immediate, precise answers to technical questions regarding products, applications and design

Reliable information based on official Danogips sources

A valuable digital service for customers and partners – available 24/7

A noticeable reduction in the workload for technical support when dealing with recurring standard enquiries

Direct access to verified designs, technical documentation and relevant supporting evidence

Faster identification of the right solution for projects through intelligent knowledge provision

Goal

Making technical knowledge available at all times

Danogips wanted to provide customers, partners and prospective clients with faster access to technical expertise. The large number of enquiries regarding products, applications, designs and technical documentation was placing a heavy burden on the advisory team. The aim was to significantly reduce the workload on the technical advisory team whilst providing a modern, digital service that delivers reliable information round the clock.

Solution

DANO IQ – AI Product and Application Consultant

Danogips opted for FoxBase’s AI product expert, which was ready for immediate use without the need for lengthy implementation phases. By integrating existing product information, technical documentation, approved designs and other specialist documents, a structured knowledge base was established within a short space of time.

Building on this, DANO IQ was developed – the first AI-based chatbot for the drywall industry. The solution assists users with technical queries, selecting suitable products and accessing approved designs and key documentation. All answers are based on official Danogips sources and are available round the clock.

Result

Faster advice and a noticeable reduction in workload

With DANO IQ, Danogips can automatically answer a growing number of recurring queries regarding products, applications and design. Customers receive reliable information within a matter of seconds and can find the right solution for their project more quickly. At the same time, this significantly reduces the workload on the technical support team. Even in the first few months, the volume of recurring standard enquiries was drastically reduced. This leads to faster response times, higher service quality and a more efficient use of internal resources.