Internship Customer Success Management (m/f/x)
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Briefly summarized: You take on responsibility, your personality becomes part of the company, your experience comes into its own, you develop your skills to the next level!
FoxBase is an organization that puts people first. With us, everyone can develop and grow in a framework that reflects the individual Stetcrken and muhopportunities. With our agile way of working, we offer a lot of freedom and responsibility to achieve your goals and ours. We believe that this is the basis on which we will continue to advance the company together and help shape the future through digitization.
Our vision: Helping people to make better use of their time through digitization.
As a software startup, we are developing the global standard solution for the "Digital Product Selector". Direct-to-Customer Sales Digitization. with the help of kuWith artificial intelligence, we accelerate classic sales in a revolutionary way for customers and salespeople. With our product we offer our customers a stetccontinuously evolving Full-service platform: from the database to the web component that can be used out-of-the-box, from the API to the individually optimized algorithm - and all this is virtualized with micro-services from our own cloud environment. During further development, we combine customer requests with the constant search and validation of new technology ideas from our team.
That's why we're looking for you Intern:in in the customers Success Management, if you like to bring in new ideas and have a "pack-on mentality" to further advance the team, develop processes and deepen your own knowledge!
Your tasks
- You work with customers from different industries and help them to understand our software and to be able to use it optimally.
- You support the customer Success Management team in day-to-day business with all customer-centric activities - from onboarding new customers to looking after existing customers.
- You will work with us on customer-specific workshops, from preparation and use case definition through implementation to final documentation and implementation of the results with our software.
- You help ours Helping customers structure their data so that it can be used with our software.
- You develop ideas and content for the optimal training of customers and for the continuous expansion of the documentation of our product.
- As an interface to product development and sales, you bring in new ideas for the further development of the software and recognize opportunities for upselling.
You should bring that with you
- Very important: You enjoy teamwork and working directly with our customers!
- You find it easy, complex and also to quickly understand technological connections, ato explain to others and process them in a way that is appropriate for the target group.
- Studies? In the technical/scientific or business area would be desirable, but also comparable knowledge.
- Ideally, you already have some experience in customer contact.
- Communication in German and English is no problem for you, both written and oral.
- You are open, motivated and curious to learn something new every day and to share your knowledge with the team.
- You approach your tasks in a structured manner and have an independent, result-oriented and reliable way of working.
- Do you want to broaden your horizons and Develop yourself in an up-and-coming startup.
That awaits you
- Work anywhere and whenever for FoxBase means flexible working hours, trust time and remote work.
- Careful training by your onboarding buddy, who is available to you at any time during the onboarding process.
- A modern office with ergonomic workstations, an ever-growing library and lots of drinks, as well as fruit and a muesli bar for your breakfast or a snack in between.
- A variable budget for your further training measures. In addition to Udemy access, you can take other measures.
- Every quarter we organize a team event, which is always designed by the foxes themselves. So there is room for creativity and freedom here.
- Supplement to your meal with €6.90 per day - regardless of whether you work remotely or in the office. To do this, simply submit your meal receipt to us via the app.
- A break room with the opportunity to network at the foosball table, on our guitars or on the Nintendo Switch.
- Subsidy for an Urban Sports Club membership - instead of €59 only €9.90 per month. This gives you access to many different sports venues that you can view via the app.
contact information
And? Curious to shape the future of digital sales with us?
Then become part of our team and send your application with relevant job references and grades to our CSM fox Hannah. If you have any questions, please write to us jobs@foxbase.de!
What our (former) colleagues say about working at FoxBase:
That awaits you
A team. A goal.- Real Responsibility
- Fair remuneration
- Flat hierarchies
- Sincere appreciation
- State-of-the-art working methods
- Space for your ideas
- Virtual Company Shares
- Flexible working hours
