IT Consultant (m/f/x) as Customer Success Manager in a B2B software company

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In a nutshell: You take on responsibility, your personality becomes part of the company, your experience comes into its own, you develop your skills to the next level!
FoxBase is an organization that puts people first. With us, everyone can develop and grow within a framework that does justice to individual strengths and opportunities. With our agile way of working, we offer a lot of freedom and responsibility to achieve your and our goals. We believe that this is the basis on which we will continue to advance the company together and help shape the future through digitization. Our vision: Helping people to make better use of their time through digitization.
  
As a software startup, we are developing the “Digital Product Selector”, the global standard solution for direct-to-customer sales digitization. With the help of artificial intelligence, we accelerate classic sales in a revolutionary way for customers and salespeople. With our product, we offer our customers a constantly evolving full-service platform: from the database to the web component that can be used out-of-the-box, from the API to the individually optimized algorithm - and all this is virtualized with Micro -Services from our own cloud environment. During further development, we combine customer requests with the constant search and validation of new technology ideas from our team. 

Therefore, we are looking for you as an IT consultant if you like to bring in new ideas and have a "pack-on mentality" to further advance the team, further develop processes and deepen your own knowledge! 

Your tasks

  • You passionately accompany our customers in achieving their goals with the "Digital Product Selector" and help them to understand our software and to be able to use it optimally.
  • You support our customers throughout the entire process, from preparing and conducting customer-specific workshops to preparing the data and implementing the results with our software.
  • From a short and fast standard onboarding to an international roll-out project, you can get to know the entire spectrum of our customers.
  • As an interface to product development, you bring new ideas and shape the future development of our software.
  • You optimize and design the processes in Customer Success Management and thus help to scale our business model.

You should bring that with you

  • Very important: You enjoy teamwork and working directly with our customers!
  • You find it easy to quickly understand complex and technological relationships and to explain them to others.
  • Ideally, you have already gained initial experience in project management and customer contact.
  • Studies? In the technical or business area would be desirable, but also comparable knowledge. 
  • Experience in the development environment, especially in relation to web applications (e.g. JavaScript, HTML, CSS) is a plus.
  • Communication in German and English are no problem for you.
  • You are open, motivated and curious to learn something new every day and to share your knowledge with the team.
  • You approach your tasks in a structured manner and have an independent, result-oriented and reliable way of working.
  • You want to broaden your horizons and gain insights into areas such as data science, web applications and artificial intelligence.

What awaits you

  • A team. A target. 
  • Flat hierarchies.
  • Free space for your ideas.
  • Real responsibility.
  • Flexible working hours.
  • Honest appreciation.
  • A steep learning curve.
  • Fair remuneration.
  • State-of-the-art working methods.

Contact information

And? Curious to shape the future of digital sales with us?

Then become part of our team and send your application with relevant job references, grades and projects to our CSM fox Hannah. If you have any questions, please write to us jobs@foxbase.de!  

What awaits you

  • A team. One goal.
  • Real responsibility
  • Fair remuneration
  • Flat hierarchies
  • Honest appreciation
  • State-of-the-art working methods
  • Free space for your ideas
  • Virtual company shares
  • Flexible working hours

Contact

We look forward to every inquiry about the Digital Product Selector. Let's digitize B2B sales sustainably together!

info

mailkontakt@foxbase.de
phone+49 211 1586 4066
addressOststrasse 10, 40211 Düsseldorf